Computing and Information Technology Associate (CITA)

The CompTIA A+ certification is the international standard for entry into the professional IT world. The A+ certification by CompTIA is an international and vendor neutral certification that has been endorsed and recognized by industry computing manufacturers and organizations. Being certified in A+ is a typical requirement if you are looking to enter or further your career with companies like Microsoft, HP, Cisco, Novell, CompuCom, Ricoh, Staples, and more.

For any individual looking to enter the IT world, the CompTIA A+ certification is a great start! Recognized as one of the top entry-level certifications, the A+ provides you with a great foundation in hardware, software and troubleshooting skills in order to build or supplement your tech knowledge. For many entry-level technicians and help desk positions, the A+ certification is a prerequisite. Pluralsight offers IT professional training on the 220-901 and 220-902 exams, which are the most recent updates to the CompTIA A+ certification

CompTIA A+ certified professionals are proven problem solvers. They support today’s core technologies from security to cloud to data management and more. CompTIA A+ is the industry standard for launching IT careers into today’s digital world.

  • The only credential with performance-based items to prove pros can think on their feet to perform critical IT support tasks in the moment
  • Trusted by employers around the world to identify the go-to person in end point management & technical support roles
  • Regularly re-invented by IT experts to ensure that it validates core skills and abilities demanded in the workplace

  • HARDWARE
    Identifying, using, and connecting hardware components and devices
  • OPERATING SYSTEMS
    Install and support Windows OS including command line & client support. Understand Mac OS, Linux and mobile OS
  • SOFTWARE TROUBLESHOOTING
    Troubleshoot PC and mobile device issues including application security support
  • NETWORKING
    Explain types of networks and connections including TCP/IP, WIFI and SOHO
  • HARDWARE & NETWORK TROUBLESHOOTING
    Troubleshoot device and network issues
  • SECURITY
    Identify and protect against security vulnerabilities for devices and their network connections
  • MOBILE DEVICES
    Install & configure laptops and other mobile devices
  • VIRTUALIZATION & CLOUD COMPUTING
    Compare & contrast cloud computing concepts &set up client-side virtualization
  • OPERATIONAL PROCEDURES
    Follow best practices for safety, environmental impacts, and communication and professionalism

  • The only credential with performance-based items to prove pros can think on their feet to perform critical IT support tasks in the moment
  • Trusted by employers around the world to identify the go-to person in end point management & technical support roles
  • Regularly re-invented by IT experts to ensure that it validates core skills and abilities demanded in the workplace

  • Duration: 6 months
  • Contact Hours: 96

Unemployed youths
Learners that want to take technical IT support as a career
Students who want to be employed as help desk Enterprise support service personnel
IT professionals seeking for hardware and networking skills

  • Service desk analyst
  • Technical support specialist
  • Field service technician
  • Associate network engineer
  • Data support technician
  • Desktop support administrator
  • End-user computing technician
  • Help desk technician
  • System support specialist